Cliné Scrubs

Returns & Exchanges

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As per the UK consumer rights regulations If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of delivery. Ensure swing tags are attached, this should not be removed if you wish to the return the item. We will issue a full refund (excluding original delivery charge) 14 days after delivery, or exchange the item for a different size/colour or a gift voucher.

 

Exchange your item/s

If you would like to exchange any item/s in your order, please email us at returns@clinescrubs.com with the product/s you would like to exchange and what product/s for. Your selected item/s will be reserved until we have received your parcel.

 

Return for refund

READ STEPS BELOW
  1. Go to our returns centre to submit a return, Wait to be approved and follow the steps in the email once approved.
  2. Make sure you read every point carefully before submitting your return 
  3. Place the item carefully in its original packaging with tags prepared for delivery and include your order packing slip so we know its your order, If lost the slip just right a note with name and order number.
    (Warning: we will be doing tests on the returned items, therefore, if the items are not in its original packaging with tags also if the garments smell like perfume, odour or smoke and seems to be in a used condition the return will not be accepted)
  4. Send the item back using a tracked service to the return address.
  5. Once we have received your item, we will email also issue your refund (excluding shipping)
  6. *we have the right to refuse any return.

 

   NOTE:

    • The cost of returning the item to us is your obligation.

    • Items must be sent back to us using a recorded service, we are not liable if the items you send back to us get lost in the post and subsequently no credit note or exchange will be given.

    • Items can’t be returned back if they were purchased with a credit note on a previous return.

    • A £5 restocking fee will be deducted from all eligible refunds (this does not apply to exchanges or credit notes).

    • Please allow 5 business days for your item to be checked over and Refunded or Exchanged.

 

 

Any questions email:

 Returns@clinescrubs.com